Cavell Cloud Conversations
Cavell is a leading research and consulting firm specialising in the telecommunications industry with a particular focus on business communications technologies including UCaaS, collaboration, contact centre and customer engagement software, business messaging, and Microsoft Teams. Cavell provides insights, analysis, and advisory services to help their clients navigate and succeed in these rapidly evolving sectors.
Cavell Cloud Conversations will bring you bitesize podcasts with some of the world's leading technology brands and most interesting speakers. Learn about the latest innovations, trends and emerging technology across areas such as IoT, networking, communications, and collaboration. Each episode is hosted by a member of the Cavell Analyst Team who will be joined by a special guest from the technology industry to discuss a particular trend or topic.
Cavell Cloud Conversations
The boom in customer experience technology with MiaRec
MiaRec shares their perspective on the call recording and voice analytics areas of contact centre and enterprise. Patrick Watson from Cavell and Anthony Perez, Manager - Marketing & Business Development at MiaRec chat through the boom in customer experience technology to improve customer experience and the catalysts which drove the innovation. Patrick and Anthony also discuss the benefits of voice analytics to different interest groups of the business, reasons why we’ve been seeing more investment into interactive recordings and MiaRec’s support of Microsoft Teams.
Explore MiaRec: https://www.miarec.com/
