Cavell Cloud Conversations
Cavell is a leading research and consulting firm specialising in the telecommunications industry with a particular focus on business communications technologies including UCaaS, collaboration, contact centre and customer engagement software, business messaging, and Microsoft Teams. Cavell provides insights, analysis, and advisory services to help their clients navigate and succeed in these rapidly evolving sectors.
Cavell Cloud Conversations will bring you bitesize podcasts with some of the world's leading technology brands and most interesting speakers. Learn about the latest innovations, trends and emerging technology across areas such as IoT, networking, communications, and collaboration. Each episode is hosted by a member of the Cavell Analyst Team who will be joined by a special guest from the technology industry to discuss a particular trend or topic.
Cavell Cloud Conversations
Enabling Unique Customer Experiences with Park Bench Solutions
In this podcast our Senior Analyst, Patrick Watson talks to one of the industry's leading software companies Park Bench Solutions about their platform odin, which facilitates innovation and development for Service Providers using the Cisco BroadWorks platform. The odin platform allows its service provider customers to customise their own products thanks to odin's APIs and integration capabilities. In this new age of communications, this software, therefore, allows service providers to differentiate themselves by offering unique user experiences and allowing them to continuously adapt and innovate according to market trends. They also discuss new features to the platform, with its open structure and the launch of a new SaaS platform, making it easier than ever to use Park Bench's software and allowing companies to fully engage with their customers.
Guest Speakers:
Marc Tribbe - CEO & Co-Founder, Park Bench Solutions
James Lee - Managing Partner, Chief Operating Officer, Park Bench Solutions
