In this week's episode of Comms Cloud Conversations, Cavell's Senior Analyst Patrick Watson is joined with Dubber's CMO, Andy Lark. They explore the new era of cloud comms and what this means for call-recording and AI. Traditionally the voice capture market has been focused on the finance industry for compliance reasons. However, in this new UC environment companies from other verticals have become acutely aware of the value of customer data that is captured on voice, messaging and collaboration platforms; all with the help of digital processing and AI capabilities. Find out how you can improve your business strategy and customer experience and help employees improve their customer engagement skills.
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